Claimbotics: From Beta to Production Back in the summer, we introduced Claimbotics, our AI-powered Claims voice-bot designed to transform FNOL, using natural language AI to empathetically collect data from customers, accurately, and insert it directly into a CRM or Claims system. We outlined our ambition clearly: to deliver a faster, more accurate, more reassuring first…
SwiftCase’s AI Upgrade for Incoming Communications We’re constantly exploring how automation and AI can transform the way businesses operate. One of the most common pain points in any organisation is the daily flood of incoming emails. Traditionally, these are opened, read, and triaged by teams of receptionists or admin staff, who then forward them to…
“Your Best Employee on their Best Day” Over the past few months, we’ve been building a cutting-edge FNOL system showcasing a fully customisable voicebot trained specifically for claims and insurance First Notification of Loss departments. ClaimBotics uses empathy & emotion to manage calls, texts and emails intelligently, capturing key information and feeding it straight into…
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