In today’s hyper-connected marketplace, customer service has never been more critical. Social media and review-submission sites mean that you are continually being evaluated for quality of your services, and the time taken to deliver them. If potential customers don’t like what they hear about you, they are more than willing to switch to a more…
You will have seen in the news, a rise in serious cyber attacks, including large organisations such as NHS and Talk Talk being held to ransom, or having their sensitive information hacked. It is clear that online security is more important than ever. Usernames and passwords are not always enough to keep data secure anymore….
Automating your workflow with a software solution can increase productivity, save you time and stress, and help your business to grow. But one overlooked benefit is that it could contribute to reducing your carbon footprint. Save the Trees UK statistics regarding paper waste are worrying. A lot of businesses, even in 2017, use large amounts…
There are many different options businesses, or individuals can take when creating a website. Currently, two common ways are content management systems (CMS) or PHP frameworks. What are CMS and PHP Frameworks? CMS are web-based applications that allow users to quickly create and update websites with little or no technical knowledge required. This makes it…
Automated workflow software makes it possible to create and realise business models that would have not necessarily been profitable in the past. By cutting overheads such as physical business locations and administrative infrastructure, barriers to entry in the market are significantly lower. The decreasing cost of server space has also contributed to the viability of…
This quarter, we are releasing one of our biggest new features, our resource manager, that manages the booking of employee time and other resources, such as hot desks, vehicles, etc. You can allocate work to employees based on their skills, geographical area, and/or time availability. The resource manager is also flexible, allowing you to manage,…
An exciting new ‘Email to Task’ feature has recently been added to SwiftCase that has proven to increase productivity and improve customer satisfaction. The overall goal was to optimise the management of incoming emails. Clients who adopted this feature have noticed the following benefits: Increased productivity from automatic processing of emails Efficient management of employee…
Long-term planning as a business is important to stay relevant and competitive in any given market. However, it is essential if you are looking to expand your market share, or diversify into other sectors. Automating the generation of business data can be incredibly useful day-to-day to assist your business in meeting targets and deadlines, as…
This is the first in a series of posts that introduce the functions and benefits of SwiftCase through the eyes of users at various levels in an organisation. Each day, we’ll be looking at how SwiftCase is used day-to-day by people depending on their roles and responsibilities. From managers and administrators, to staff allocated tasks…
During 2017, we have started development to rebuild and restructure a number of SwiftCase features into microservice architecture, or simply microservices. This is the principal of developing software applications as a series of individually deployed, lightweight modules that perform specific tasks. Each of these then communicate with each other in order to achieve goals and…
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