Updated 18/10/2021 Today people expect 24/7 access to the business from which they buy products and services. If your business doesn’t respond promptly to the enquiries of your customers or prospects, then they will look elsewhere. In this article, I will cover a solution to this issue that doesn’t involve hiring 24/7 staffing support, or…
Updated 06/10/2021 “It doesn’t matter what we want. Once we get it, then we want something else.” – Petyr Baelish There is an adage about customer feedback – apocryphally attributed to Henry Ford – that says “If I had asked people what they wanted, they would have said faster horses.” This is often used to…
Updated 22/09/2021 We recently introduced a profit share scheme at SwiftCase, that we developed with the involvement of the entire workforce. We wanted to create a system that shared the value generated inside our business with everyone who contributes to its creation. We are a Software as a Service (SaaS) business, and we grow as…
Updated 15/09/2021 “Teamwork is the ability to work together toward a common vision. The ability to direct individual accomplishments toward organisational objectives. It is the fuel that allows common people to attain uncommon results.” – Andrew Carnegie Two heads are better than one. A well-oiled team can outperform even the best individual. The pooling of…
Updated 08/09/2021 When all your employees are at the same geographic location it can be difficult to keep everybody on the same page without a system in place. When your team is spread out across the country, or even globally, this becomes a hundred times harder. Unless you want a million phone calls a day,…
Updated 01/09/2021 Making your business process requirements explicit can improve productivity by 12%, according to Gartner. To stay competitive, you need to discover efficiencies throughout your systems. Business process management derives value from changing the culture of your organisation. It brings clarity to current operations and embeds a culture of continuous improvement, leading to clear…
Updated 25/08/2021 There are so many businesses, tools, and programmes offering to make you more productive or to increase your efficiency. The terms are often used interchangeably and lose meaning. Knowing the difference between the two words, and how they work together could be vital for the success of your business. Quantity vs Quality Basically,…
Updated 18/08/2021 Like many entrepreneurs, my work life has been far from ordinary. When I saw #FirstFiveJobs shared on Twitter, I couldn’t even get to the magic number. Sure, I had done a couple of small jobs at school, like a paper round for a few years, and then a Saturday job, in a local…
Updated 11/08/2021 tl;dr – Eliminate the expectations – Focus on what matters. Life is a constant quest for the next best thing. Don’t be content to be, content. No-one gets remembered for filing their tax return. We all get the same 86,400 seconds every day to make things happen, and when you are full of…
Updated 04/08/2021 Chaos Do you find yourself and your team jumping from task to task, fighting fires and feeling unproductive? Does it take you ages to explain the different parts of the job to a new employee, because it is just so complicated? Does it just feel like there is a better way? The answer…