Claimbotics: From Beta to Production Back in the summer, we introduced Claimbotics, our AI-powered Claims voice-bot designed to transform FNOL, using natural language AI to empathetically collect data from customers, accurately, and insert it directly into a CRM or Claims system. We outlined our ambition clearly: to deliver a faster, more accurate, more reassuring first…
SwiftCase’s AI Upgrade for Incoming Communications We’re constantly exploring how automation and AI can transform the way businesses operate. One of the most common pain points in any organisation is the daily flood of incoming emails. Traditionally, these are opened, read, and triaged by teams of receptionists or admin staff, who then forward them to…
SMS not sending Check your SMS credit balance. Make sure the phone number is correct. Check if the task meets all conditions for sending SMS. SMS sent but not received Verify the phone number is active. Check if the message was blocked as spam. Ensure the recipient hasn’t opted out of messages. Automated SMS not…
What Exactly is an API? APIs, or Application Programming Interfaces, are digital conduits allowing two software applications to interact seamlessly via a set of rules and definitions. Picture the daily weather updates on your phone; these are made possible through APIs communicating between something like the Met Office’s system and your weather app. Decoding API:…
So, you’ve just landed on SwiftCase, and you may encounter some issues with the system, or you may have some general questions that the current guides do not answer.This guide will show you each different method of contacting SwiftCase support.Here are the different methods of contacting us here at SwiftCase: Sending an Email to SwiftCase…
Clients are the organisations your business deals with. You can add Client Contacts (client staff), who are the people who work for those organisations. With SwiftCase, you can access all your Client data and Client Contacts in one place. All your Clients and Client Contacts will be organised and streamlined on your SwiftCase system! Add your Clients to SwiftCase Note:…
Microsoft Office, a cornerstone in the realm of digital productivity, empowers both individuals and enterprises to craft, refine, and oversee documents with unparalleled efficiency. To harness its comprehensive capabilities, ensuring you activate Microsoft Office imperative. This guide will delineate varied methodologies for activating Microsoft Office, ensuring full access to its myriad features and updates. Key…
Explore strategic business process optimisation with our comprehensive guide, tailored for UK SMEs. Dive into practical steps for elevating operational efficiency, enhancing customer satisfaction, and fostering sustained growth. Discover how to turn your processes into strategic assets, navigate market complexities, and position your business for success in a competitive landscape.
Introduction: Why SMEs Should Be Buzzing About Business Process Optimisation Hey there, Trailblazer! Welcome to the entrepreneur’s playbook for the digital age, today’s chapter is on something you’ve probably heard thrown around but may not fully understand: Business Process Optimisation. Before you say, “Hey, that sounds like corporate jargon best left for the Fortune 500,”…
With the right workflow management system you can impress clients at every touch point, and create a customer experience that exceeds their expectations.
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