Whereas standard business process management concentrates on automating and improving pre-existing work activities, goal-oriented BPM takes a wider, more holistic perspective. It’s a philosophy that puts business goals at the centre, with processes being seen as a means to an end, rather than the main focus. A goal-oriented approach seeks to present a comprehensive, overall…
The success of any business hinges on making the right decisions at the right time. Judgements on products and services, working methods, hiring and corporate policy can determine whether a company thrives or fails, especially when the impact of these choices aggregates over time. Decisions can be made a by a centralised team of managers,…
Organisations often find themselves using disparate and contradictory methods to remind employees of upcoming obligations. While paper notes, diaries and calendars have increasingly given way to more sophisticated software equivalents, limitations remain. Most major email providers such as Gmail and Outlook incorporate a calendar function, and a plethora of reminder apps have entered the commercial…
The term “Intelligent BPM” raises an obvious question; what makes it “intelligent” in contrast to traditional BPM? The terminology may seem vague, but an attempt can be made to pin down a more exact definition. Companies are increasingly looking to optimise their business process management by combining analytic tools, real-time data collection and mobile UX…
Growing your business is one thing, but maintaining that growth over time is another matter. Identifying what led to your success in the first place and building on that, without running into cash-flow problems is a real challenge. In economic terms, a sustainable growth rate (SGR) is is the maximum growth rate in sales a…
Most modern organisations have set processes in place to approve actions in areas such as project management, expenses, annual leave, pricing, and hiring. These decisions need to be assigned to either a person or group with the expertise and authority necessary to carry them out. Unfortunately, this process is often hampered by a lack of…
Manually checking through a system for problems, or information such as which tasks are closest to a deadline can be time-consuming and prone to error. Actions like running reports, executing database queries and using a search function are a partial solution, but not ideal. There is a better alternative which reduces both the time taken…
Traditionally, some of the more powerful BPM systems have had the disadvantage of being inaccessible to users lacking specialist training, or programming skills. As BPM moves to the cloud and becomes increasingly common for smaller and medium sized businesses, systems need to be user-friendly and straightforward in conveying information. Rather than being confined to management…
The possibility of human error presents challenges varying in scope and severity across every sector of industry. Mistakes made by employees might cause a loss of revenue or a missed deadline for some organisations, but in fields like engineering or healthcare, the results can be disastrous. In the realms of administration and information technology, human…
The framework used to gather new leads and customers is variously described as the sales “funnel”, “pipeline” or “process”. Drawing from concepts like AIDA (Attention, Interest, Desire and Action), a plan is drawn out to define the steps required to attract new business consistently. From marketing to initial communication, to drawing up a contract, a…