Add a Skill to a User
Table of Contents
Creating a Skill
Go to a User Profile Page
Add/Remove Skills
The Expert Allocated Moving Rule automatically moves to a specified status once a User is manually allocated. Adding an Expert Allocated Moving Rule
Learn how to update a users profile information on SwiftCase and ensure that your team, clients and suppliers have key information at hand.
Discover how automated events in swiftcase can reduce the need for manual action on a Task. Send emails,documents, gather client data and allocate staff without lifting a finger!
Become versed in all the Quick Actions available on the Task Page of SwiftCase and allow your team to conveniently update task information.
The Amber Alert automated event automatically changes a Task’s RAG status. You can set specific triggers so an amber flag alert will be automatically placed on a Task when particular requirements are met. Adding an Amber Alert Automated Event Check the Business Hours Only? checkbox if you want the Amber Alert event to only happen during…
Gather all the recent activity of a user on SwiftCase to help achieve a full overview of your teams performance.